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A2ZTruckStuff
2000 Dogwood Dr. SE
Conyers, GA 30013
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Most items are normally delivered within 7-14 Business days, but many times it is sooner.
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We offer FREE Shipping within the continental 48 U.S. States on most items.
If you are outside of the continental 48 U.S. States (Alaska, Hawaii or Canada), fill in the address on the check-out page to calculate shipping. If you do not receive a shipping cost during checkout, we will process a shipping quote for you once your order is processed. We will email the shipping quote to you and wait for you to confirm the shipping cost before finalizing and shipping your order.
Items typically weighing 130 lbs or more will ship via Motor Freight. Multiple smaller items may also ship via motor freight if that is the most cost effective method.
Motor Freight requires a signature for delivery, and most times, the freight company will call in advance to schedule a time to deliver. Dates given on Freight Carrier's tracking web site are an estimated delivery date, not a guarantee of the date of delivery. A specific delivery date will be set up when they contact you. Deliveries are scheduled during M-F, holidays excluded.
Motor Freight delivery is delivered "curbside" which is only to the front of the building. This does not include bringing items into the residence or up to an apartment in a multiple floor building, or up stairs if the front door of the building is up multiple steps. In some cases you will be asked to assist in getting items off the truck. If you are unable to help with lifting heavy items, make sure you have someone available to help at the time of delivery. If you have questions about delivery of your items, please contact us before ordering. Some carriers offer inside delivery or lift-gate assistance for an extra fee. This fee is the customers responsibility and will be added to your order total. There is also the option of terminal pick-up if that is more convenient. Please note: Most motor carriers require that you take delivery of the order within 48 hours (2 business days) from the date it arrives at their local terminal. Holding deliveries beyond 48 hours may result in the carrier charging you for storage. These charges are set by the carrier and are assessed at their discretion. These charges if assessed will be the responsibility of the customer.
Heavy Items: Items weighing less than 130 lbs will usually be shipped via UPS, or USPS. Simply fill in your address on the check-out.
P.O. Box: UPS will not deliver to US Postal P.O. Boxes. Smaller items are shipped USPS. If you have a P.O. Box please indicate both your P.O. Box and physical address on shipping address at checkout.
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All shipments to:
Florida will be charged 7% sales tax.
Georgia will be charged 7% sales tax.
Tennessee will be charged 9.75% sales tax.
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Payments are accepted in US funds by Visa, MasterCard, Discover and American Express.
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To check on the status of an existing order, or for product questions and other issues, please see your order confirmation email and click on the supplied link.
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All items being returned within 30 days of receipt need a return authorization number. All returns must be in original condition. Return shipping charges must be paid by the customer unless we have made other arrangements prior to returning an item. All items will be inspected to insure the product is returnable (in original condition). Once approved for return, the credit card will be credited only the cost of the item and will not be credited for return shipping fees. If return is not approved, we reserve the right to reject the return or at the very least charge a 20% restocking fee. No returns will be accepted after 30 days of receipt.
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If your item is damaged, please send us an email right away. Returns@A2ZTruckStuff.com
If there is damage we will have the option to replace parts if it is just minor damage, or send an entire new order if there is severe damage. You are also entitled to a full refund if you do not wish to receive a replacement order.
If you can see that a box or item is damaged, you have a right to refuse the shipment and/or sign for the product with a note that the product was received damaged. Whenever there is damage you are not responsible for any additional shipping on your order. We will take care of shipping costs for the replacement shipment. However, if the manufacturer requests that the item be returned, we do ask that you assist in getting the item back to the manufacturer. If we do not receive the damaged item back to the warehouse, we will have to charge your credit card for the non-returned item.
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Orders may be cancelled at any time without penalty prior to shipment. Shipment in this case means the day the item leaves the manufacturer, not the day that you're notified it has shipped. If you wish to cancel your order after it has shipped, you will be responsible for ALL shipping charges, which include roundtrip shipping and any fees the shipper charges to reroute the shipment.
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All products that offer a manufacturers warranty are valid.
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In order to avoid excessive cost, any order that contains an item that is on back order may be shipped complete once the back order item is available. You will not be charged for the cost of your order until your order is shipped.
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We have made every effort to ensure that the information on this website is correct at any time. However, typographical errors, prices or specifications can be subject to change and will be corrected without prior notice. We reserve the right to correct any inaccurate information and are not responsible for typographical errors.
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Thank you,
A2ZTruckStuff
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